Complaints and Grievances
At Eelpower Limited we aim to ensure that our activities and operations do not cause any issues for those living near to any of its projects, or projects for which the Group provides asset management services. We do want to hear about any concerns or complaints that people may have in relation to the activities of any of our projects, so that any of those issues can be noted and duly addressed.
The Key principles of the complaints and grievance mechanism are:
- Any person, group or organisation can submit a grievance at any time, without fear of retribution and at no financial cost.
- All grievances will be taken seriously and will be treated in a fair and respectful manner. We will respond to the complainant to confirm receipt of the grievance within ten (10) working days.
- The process by which grievances will be received, investigated and resolved will be consistent and transparent. Representatives of contractors, and other third parties, may be involved in the investigation where applicable.
- Information relating to grievance investigations and the eventual resolution will be documented.
- Personal information about the affected stakeholders will be treated as confidential (in accordance with requirements of current legislation).
- The mechanism will not impede access to judicial or administrative remedies.